Your personal data belongs to you. This Privacy Policy explains in plain terms what information okgame collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
okgame does not sell, rent, or trade your personal information to third-party marketers, data brokers, or any commercial entity for their independent commercial use. Your data is used solely to operate your okgame account and improve your experience on the platform.
All personal data stored and transmitted through the okgame platform is protected by SSL encryption, access controls, and secure storage systems. We apply technical and organizational security measures appropriate to the sensitivity of the data we hold — including financial transaction records and KYC documents.
okgame players have the right to access, correct, and in certain circumstances request deletion of their personal data. You can update most account information directly through Account Settings. For requests involving your full data record, contact our support team directly and we will process your request within the timeframes set out in this policy.
okgame collects only the personal data that is necessary to operate your account, process your transactions, comply with anti-money laundering and age verification requirements, and provide customer support. We do not collect personal data speculatively or beyond what is proportionate to these purposes.
okgame's data practices are designed with reference to the standards applicable to online gambling operators serving the Philippine market. We take the privacy of Filipino players seriously and are committed to handling your data with the care and respect it deserves under applicable privacy frameworks.
If you have consented to receive promotional communications from okgame — such as bonus offers, tournament announcements, or platform updates — you may withdraw that consent at any time by updating your communication preferences in Account Settings or by requesting opt-out through live chat support.
okgame does not use your personal data to build profiles for purposes unrelated to your use of the platform. Gameplay data and session information are used to improve the platform experience and to fulfil responsible gaming obligations — not for purposes unconnected with your okgame account.
We do not keep your personal data for longer than necessary. Retention periods are tied to the purpose for which data was collected — account data is retained for the duration of your account and a defined period thereafter to meet compliance obligations. Full details are set out in Section 9 of this policy.
This Privacy Policy ("Policy") describes how okgame ("okgame," "we," "us," or "our"), the operator of the online gaming platform accessible at okgame.vu, collects, uses, processes, discloses, and protects personal information relating to individuals ("you," "your," "User," or "Player") who access or use the okgame platform, including all associated services, features, and content.
This Policy forms an integral part of the okgame Terms and Conditions. By registering an account with okgame or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
okgame is committed to handling your personal data with integrity, transparency, and proportionality. This Policy is written in plain English to ensure that Filipino players can clearly understand their rights and how their information is managed. If you have questions about any part of this Policy, please contact our support team — details are provided in Section 15.
Age Requirement: The okgame platform is exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that data has been collected from an individual under this age, we will delete it promptly and close the associated account.
For the purposes of this Privacy Policy, the data controller responsible for your personal information is the operator of the okgame platform. The data controller determines the purposes and means by which your personal data is processed and is accountable for ensuring that processing is carried out in compliance with applicable privacy standards.
All inquiries regarding data privacy, data subject rights, or this Policy should be directed to the okgame data privacy contact as detailed in Section 15 of this Policy. okgame will respond to all privacy-related inquiries within a reasonable timeframe and in accordance with the commitments set out in this Policy.
okgame collects personal data in several ways — information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and in some cases information received from third parties such as payment processors and identity verification services. The categories of data we collect are described below.
Sensitive Financial Data: okgame does not store full payment card numbers. Where payment card details are used, they are processed directly by our certified payment processing partners and are not retained on okgame's own servers. GCash and PayMaya transactions are processed through those platforms' own secure infrastructure.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, government ID | You (registration / KYC) |
| Contact Data | Mobile number, home address | You (registration) |
| Financial Data | Transaction records, GCash reference numbers | You / payment processors |
| Gameplay Data | Session records, bet history, game outcomes | Platform generated |
| Technical Data | IP address, device type, cookies | Platform generated |
| Communications Data | Support chat records, complaint history | You / support interactions |
| Marketing Preferences | Communication opt-in / opt-out status | You (account settings) |
okgame uses the personal data we collect for the following purposes:
okgame processes your personal data on the following legal bases:
okgame does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary for each purpose:
To process deposits and withdrawals, okgame shares the minimum necessary financial information with payment processing partners including GCash, PayMaya, BDO, BPI, and Metrobank. These partners process your transaction data under their own privacy policies and are bound by applicable financial data security standards.
okgame may use third-party KYC verification service providers to assist with identity verification and document authentication. These providers receive your identification documents and personal information solely for the purpose of verification and are contractually prohibited from using this data for any other purpose.
When you play games provided by third-party game studios (such as JILI or Pragmatic Play), certain gameplay data including your account identifier and session information is shared with the game provider's technical infrastructure to deliver the game. Game providers do not receive your full identity or financial data.
okgame will disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law or where okgame has a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights of okgame or other users, or prevent fraud or other illegal activity.
okgame may share data with legal counsel, auditors, and other professional advisors where necessary for the legitimate operation of the business, subject to appropriate confidentiality obligations.
No Third-Party Marketing: okgame will never share your personal data with third-party marketing companies, data brokers, or advertisers for their independent commercial use. Any communication you receive from okgame is from okgame directly — not from third parties who have purchased your information.
Some of okgame's technology infrastructure, payment processing partners, and game providers may be located outside the Philippines. Where your personal data is transferred to a jurisdiction outside the Philippines, okgame takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with the standards set out in this Policy.
These safeguards may include contractual obligations on the recipients of your data — such as data processing agreements that require recipients to protect your data to standards equivalent to those applicable in the Philippines. If you have questions about the specific safeguards applicable to any particular data transfer, please contact us using the details in Section 15.
The okgame platform uses cookies and similar tracking technologies to operate correctly, maintain your session while you are logged in, remember your preferences, and support platform analytics. The types of cookies used by okgame include:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing or using the okgame platform. okgame does not use third-party advertising or targeting cookies.
okgame retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal and regulatory obligations. The following general retention principles apply:
When personal data is no longer required, okgame will delete it securely or anonymize it so that it can no longer be attributed to any individual.
okgame implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:
While okgame takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You play an important role in protecting your own account by maintaining a strong, unique password and enabling two-factor authentication on your okgame account. If you suspect that your account has been compromised, please contact okgame support immediately.
As an okgame player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact okgame support using the details in Section 15. We will respond to your request within a reasonable timeframe.
To exercise any of the rights below, contact okgame support via live chat or email. We process data rights requests as promptly as reasonably practicable.
You have the right to request a copy of the personal data okgame holds about you and to receive information about how that data is being processed. We will provide this information in a clear and readable format within a reasonable period of receiving your request.
If any personal data okgame holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many account details directly through Account Settings. For corrections to KYC-verified information, contact support with the relevant documentation.
In certain circumstances, you may request the deletion of personal data okgame holds about you. This right is subject to limitations where okgame is required to retain data for legal compliance purposes — such as AML record-keeping obligations — which may override a deletion request during the applicable retention period.
You may request that okgame restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified. During a restriction, okgame may continue to store your data but will limit its use to the purposes permitted during the restriction period.
Where technically feasible and where processing is based on your consent or a contract, you have the right to receive a copy of personal data you have provided to okgame in a structured, machine-readable format for transfer to another service provider of your choice.
You have the right to object to the processing of your personal data where that processing is based on okgame's legitimate interests. If you object, okgame will cease processing unless we can demonstrate compelling grounds that override your interests or where processing is necessary for legal claims.
Where processing is based on your consent — such as receiving marketing communications from okgame — you may withdraw that consent at any time through Account Settings or by contacting support. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal was made.
If you are not satisfied with how okgame has handled your personal data or responded to a data rights request, you have the right to raise the matter with okgame through our formal complaints process. Details are set out in our Terms and Conditions under the Disputes section.
The okgame platform is strictly for individuals aged 21 years and above. okgame does not knowingly collect, store, or process personal data from individuals under the age of 21. All registrations are subject to KYC age verification before withdrawal access is granted.
If we become aware that personal data has been collected from an individual under the age of 21 — whether through a registration attempt, a complaint, or any other means — we will take immediate steps to close the account, delete the associated personal data, and refund any deposits made. Parents or guardians who believe that a minor has registered an okgame account should contact support immediately.
Age Verification: Government-issued photo identification confirming date of birth is required for KYC verification on all okgame accounts before withdrawals are processed. This is the primary mechanism through which okgame enforces the 21+ age requirement across all registered accounts.
The okgame platform may contain references to third-party services — such as payment processors (GCash, PayMaya, BDO, BPI, Metrobank) and game providers — which operate under their own privacy policies. okgame is not responsible for the privacy practices of third-party platforms or services.
When you use a third-party payment service to make a deposit or withdrawal, you are also subject to that provider's privacy policy and terms of service. okgame recommends reviewing the privacy policies of any third-party services you use in connection with your okgame account.
okgame reserves the right to update or revise this Privacy Policy at any time. When material changes are made to this Policy, okgame will notify registered users via their registered mobile number or through a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised to reflect any updates.
Your continued use of the okgame platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree to the revised Policy, you should cease using the platform and close your account by contacting support.
We encourage you to review this Privacy Policy periodically to remain informed about how okgame is protecting your personal information.
For all privacy-related inquiries — including data subject rights requests, questions about this Policy, or concerns about how your personal data is being handled — please contact the okgame data privacy team through the following channels:
When submitting a data rights request, please include your registered mobile number and a brief description of your request so that we can verify your identity and process your request accurately. okgame will not process a data rights request without first verifying the identity of the requestor to protect your data from unauthorized disclosure.
For further information about your account, platform policies, or general inquiries, please visit our FAQ page or review our Terms & Conditions.
Language Note: This Privacy Policy is published in English, which is the governing language for all purposes. Where okgame support assists Filipino-speaking users in Filipino for convenience, the English version of this Privacy Policy governs in all cases of ambiguity or inconsistency between language versions.
Questions about your data? Our support team is available 24/7. Sign in to manage your account preferences, update communication settings, or review your account activity. 21+ only. Play responsibly.